Refund policy

Refund Policy

Due to the perishable nature of our refrigerated food products, we do not accept returns or exchanges.

We carefully inspect and pack every order before shipment to help ensure that your products arrive in good condition.

Damaged, Spoiled, or Incorrect Orders

Please inspect your order as soon as it arrives. If your order arrives damaged, spoiled, incorrect, or otherwise unsuitable for consumption, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

Your order number
Photos of the shipping package
Photos of the products received
A description of the issue

Please contact us within 24 hours of delivery so that we can properly review the situation.

If we determine that the issue was caused by damage during shipping, an incorrect item, or another issue attributable to us, we may offer a replacement or refund at our discretion.

Refrigerated Products

Our products are shipped using insulated packaging and ice packs designed to help maintain appropriate temperatures during transportation.

Once your order has been delivered, please refrigerate the products immediately and follow the storage instructions provided on the product packaging.

We cannot accept returns of refrigerated or perishable food products after delivery due to food safety requirements.